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PSI was created with the goal of making social and other online media work for healthcare providers.Combining social intelligence with powerful natural language processing technology to make patient feedback more accessible and easy to understand.PSI represents an industry shift in the patient-provider relationship and in the way patients-as-consumers increasingly rely on online sources for healthcare information. PSI works as a single metric that reflects how a provider brand is perceived relative to peers in the online marketplace.

Physicians

A smarter way to manage your online reputation, monitor trends and grow patient loyalty

Know when and where your patients are talking about you online and engage in the conversation. Understand your PSI Score to learn where you are performing well and identify improvement areas. Leverage the power of PSI Trend Reports to help you track your performance across influential patient experience KPI categories to understand and predict trends, and measure the impact of improvement plans. Set targets, track your performance, and know how you compare to your peers.

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Do you know your social score?

Request a FREE PSI Report to find out what patients are saying about you online and engage in the conversation.

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An effective

way to listen & engage

Continuously monitor patient feedback about their experience with you, and monitor online reviews on over 100+ online sources with PSI Alerts & Notifications.

Know when and where patients are talking about you online and more effectively manage your online persona by prioritizing and responding to negative reviews, while promoting positive feedback, turning satisfied patients into loyal promoters. PSI source links allow for more timely and convenient engagement to mitigate the impact of negative feedback.

A smarter

way to manage your online persona

Set targets, track your performance, and know where you stand relative to your peers. Understand your PSI Score to learn where you are performing well and to identify opportunities for improvement.

Leverage the power of PSI trend analyses and reports to help you track your overall score and your performance across influential patient experience KPI
categories to understand and predict trends, and measure the impact of improvement plans.

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Unprecedented

competitive benchmarking

Know how you compare to your peers to gain a competitive advantage. PSI Competitive Benchmarks are specialty-specific and allow you to see how you compare to your peers across 10 provider-specific KPIs reflective of your performance in patient-provider interactions. Understand how patients-as-consumers perceive you relative to your peers in the increasingly competitive online marketplace. Set targets and monitor your patient experience performance across influential KPIs that affect patient choice. View specialty-specific rankings and percentile scores for national, regional and enterprise peer groups.

As more data becomes available, PSI will become a statistically significant data point used for correlation analyses with other performance metrics.

Enterprise

Understand how your network providers are performing

PSI for Enterprise empowers subscribers with a standardized holistic measure of provider online reputation relative to national averages across specialty peer groups. Competitive rankings and specialty benchmarks help practice managers and network administrators more effectively understand provider performance relative to competitors in the online marketplace. Discover the power of PSI for Enterprise – custom APIs easily integrate with 3rd-party platforms creating a powerful solution allowing you to more efficiently manage patient feedback as it is published online.

PSI enterprise subscribers include:

  • ACOs, Group Practices
  • Hospitals & Health Systems
  • Credentialing & Privileging Companies
  • Insurance Providers
  • CRM/PRM Vendors
  • Ratings/Review Sites
  • Social Listening Platform Providers

Practice managers, marketing and patient experience teams use PSI to evaluate physician performance relative to peers and can monitor trends within their organization.

Insurance providers and credentialing/privileging companies use PSI data as an additional data point to evaluate the quality of their network providers as it relates to the patient experience represented in online media.

CRM/PRM vendors and online rating/review sites use PSI to enhance their B2B offerings and attract new providers as customers in need of marketing and reputation management solutions.

Social listening platform providers use PSI as an API data feed to enhance the value and quality of data they provide to hospitals and physician practices.

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Contact Us

To learn more about solutions for enterprise. Complete the form below and one of our specialists will contact you to find out how we can meet your needs.

ADDRESS

PSI powered by Binary Fountain
8200 Greensboro Drive
McLean, VA 22102
PSI@binaryfountain.com
Tel: 800-549-9552 x350

Enquiry form